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Case Study
Insurance

Insurance: FNOL triage shortened claim cycles 17%

Automated triage and routing at FNOL increased adjuster efficiency and CX.

-17%Cycle time
-23%Handoffs
+6NPS
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Outcomes

What we delivered

17% shorter cycles

Higher NPS

Fewer handoffs

Approach
  1. 1

    Triage rules + ML

  2. 2

    Document extraction

  3. 3

    Queue routing

  4. 4

    CX updates

Key Metrics

-17%

Cycle time

-23%

Handoffs

+6

NPS

Neubrain Solutions — B2B Business GTM Partner